Frequently Asked Questions
Everything you need to know about our high-performance electronics and shipping.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while expedited options are available at checkout.
Do your electronics come with a warranty?
Yes, all Glowforge electronics include a comprehensive 12-month manufacturer warranty that covers any defects in materials or workmanship under normal use.
What is your return policy for opened items?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to certain high-end components.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
Are the products on your site genuine and certified?
Absolutely. We only source directly from authorized distributors and manufacturers. Every product we sell is 100% authentic and meets all relevant industry safety certifications.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.